Frequently Asked Questions
Find quick answers to the most common questions about our store, orders, and products.
Standard delivery takes 3–5 business days. Express shipping (1–2 business days) is available at checkout for an additional fee.
Orders can be modified or cancelled within 1 hour of placing them. After that, the order enters fulfilment and changes may not be possible. Contact us immediately via the Contact page.
Yes! We ship to over 30 countries. International delivery times vary between 7–14 business days. Customs duties and taxes may apply.
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and include all accessories. Some product categories (e.g. opened earbuds) are excluded for hygiene reasons.
Once we receive and inspect your return, refunds are processed within 2–3 business days. Depending on your bank, the credit may take an additional 3–5 days to appear.
We're sorry! Please contact us within 7 days with your order number and a photo of the item received. We'll arrange a replacement or full refund at no cost to you.
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed securely via SSL encryption.
Absolutely. We never store your card details. All transactions are handled by PCI-DSS compliant payment processors.
Only one promo code can be applied per order. Promo codes cannot be combined with other offers or sale items unless stated otherwise.
Yes. We source directly from authorised distributors and brand partners. Every product includes the manufacturer's original warranty.
Warranty periods vary by product and brand — typically 12 months. The exact warranty duration is listed on each product page.
If your product is within the warranty period, contact us with proof of purchase and a description of the fault. We'll guide you through the warranty claim process.
Didn't find your answer?
Our support team is happy to help with anything not covered here.